Core Principles

With years of experience in advertising, then Web Design, SEO, Google Ads, GMB and then the full range of Digital Marketing services, it’s fair to say we have developed a great understanding of what we would consider to be exceptional customer service.  With this in mind, we put together and documented our core principles detailing the levels of service you can expect from us.

• We will always treat our clients with respect and courtesy.
• Our communication will be very clear and precise.
• We will report on all aspects of work delivery.
• You will always know exactly what you are paying for and why.
• There will be no hidden costs and any service you pay for, will be for the benefit of your business.
• We will provide accurate completion times for all projects.
• We will always try to look at any concerns that arise through your eyes as well as our own, in order to find a resolution that works for both parties.
• We will be honest in all communications with you.
• If we make a mistake, we will hold our hands up and do everything in our power to rectify it.
• We will do our best for your business in order to retain the invaluable trust placed with us.
• We will treat our clients the way we wish to be treated when engaging the services of other providers.
• You may speak to any team member working on your campaign upon request.